Our friendly team are able to offer remote video consultations and follow-up appointments for some non-urgent cases.

To request a phone or video consultation, please complete the form below.

If you and your pet have an urgent issue, please visit our emergency page for guidance.

The following may be suitable for a remote appointment*

• General advice.

• Check-ups on stable animals on long term medication (excludes medicines listed in the RCVS “under care” regulations, such as antibiotics and controlled drugs).

• Itching, without any visible skin changes.

• Diarrhoea (<24 hours).

• Routine post-operative wound checks.

• Some dental issues.

• Mild lameness.

• Weight clinics.

*Please be aware that in some circumstances, your pet may be required to attend the practice for an examination, following a remote appointment. 

Some examples of conditions not suitable for a remote appointment:

• Your pet is unable to pass urine or faeces.

• Your pet has ingested a toxic substance (plants, food).

• Your pet has swallowed something dangerous (clothes, a toy).

• Your pet has collapsed.

• Seizures or fitting.

• Breathing difficulties or changes (e.g. faster breathing)

• Vomiting or diarrhoea lasting more than 24 hours.

• Loss of thirst or appetite.

• Swollen abdomen.

• Eye problems.

• Your pet has been in an accident. 

• Open wounds.